To enable us to transfer your match tickets to you and to make the process smoother, in advance of travel, if you have not already done so, please set up an account on the Principality Stadium Ticketing App. This can be downloaded from both the Apple App Store and Google Play Store. For information on the App and how to use it, please click here for a useful ticketing app user guide.

If you already have the app installed, please ensure that it is updated to the latest version.

Once you have created your account, please complete the short questionnaire below by Monday 21st April so we can ensure that your tickets are sent to the correct Principality Stadium Ticketing App account. If we don’t receive a response from you, tickets will be sent to the mobile number submitted at the time of booking.

To ensure that we send the match tickets for your party to the correct account, please complete this short form with the details that you, as the lead booker, used to set up your Principality Stadium Ticketing App Account.

 

Should you or someone in your party not have access to a smartphone that allows the download of Apps or is unable to download the Principality Stadium Ticketing App to their phone, please contact our Customer Service Team, so we can discuss alternate options for ticket distribution with you (you can email [email protected] or telephone +44 (0) 344 788 4090.

On matchday, each individual party member will need to display a ticket on their own device, therefore please ask each of your travelling party to download the App to their mobile device in preparation. You will need to transfer tickets through the Principality Stadium Ticketing App to each of your party members once received. An exception to this is if you are attending the match with children. Any minor under 15 does not need to have their own mobile device if they are entering the stadium with a parent / guardian who shows both tickets on their device.

As the lead booker, you will receive a notification from the App once we have sent you all the tickets for your party. Your ticket(s) will be displayed on the Tickets tab, and you can swipe to see any additional tickets for the same match. On each ticket there will be the option to Transfer. To do this, simply click Transfer and enter the contact details of the recipient who will then receive a notification and will be prompted to download the App if they have not already done so. In advance, to assist your travelling party, you could share this information with them so they can prepare themselves and download the App. For help on how to transfer tickets, please click here.

For security purposes, the QR code will only appear on the ticket 12 – 48 hours before gates open however you may transfer the tickets without this showing. Upon arrival at the stadium, all party members will need to have their ticket ready to scan on their own device so you will need to ensure you have an adequate battery supply on your phone. Please do not attempt to screenshot your ticket(s), as this may cause it to be blocked or cancelled.

Your travel itinerary

Your travel itinerary will be sent to you via email from our Customer Service Team approximately two weeks before travel. Please note that your travel documents are emailed separate from your ticket(s) dispatch to your phone and so may be received by you on a different day.

Linked bookings

Should you be travelling with another party who has also booked a travel package through us and wish to have your bookings linked so that you are sat together at the stadium, please notify us immediately, and no later than Monday 21st April, by email.  Please email the Customer Service Team stating your booking reference and that of the other party and your desire to have your bookings linked.

Please note that if you request to link your booking to that of another group, we will only be able to link those services included in your package which are the same as the services in the other group’s package. For example, it would not be possible to link tickets (and for the individuals to sit together) where the group’s packages contain different categories of tickets. Linked booking requests are not guaranteed and are subject to us being notified prior to the ticket allocation process and availability.